A
EXCELLENT
The phone looks and feels almost brand new. Battery health is 85%+
OUR TRADE-IN GRADING SYSTEM
Every phone is independently tested and graded before payouts.
B
VERY GOOD
Minor signs of use may be visible on close inspection. Screen is perfect
C
AVERAGE
Visible cosmetic marks, with excellent working condition. Screen may have some minor scratches.
D
FAULTY/BROKEN
Device is damaged/faulty. Examples are Cracked screens, Cracked back, Face ID not working, No sound etc.
FAQ
We are based in Ireland.
Please include your name, email address, order or trade-in reference, and a brief description of how we can help. This helps our team resolve your enquiry faster.
We are proudly based in Ireland with our warehouse in Dublin
Email us at info@buyaphone.ie and our team will be happy to help with orders, trade-ins, product questions, and support. You can also contact us through the Live Chat bubble.
When you ship your phone to us we will try and inspect it on the day it arrives to our warehouse. When this happens you will recieve an email from us saying that we are inspecting the phone. If everything checks out with your phone and there are no issues you will get a further emails from us saying that your payment is processing and you will be paid in 1 to 3 business days!
You can send your phone to us for free using our service that we have set up with An Post. Once you have created your trade in order above you will be sent an email on how you can create your free label to send your phone to us!
Before you ship your phone to us please read the email that will be sent to you after you create your trade in offer above on how to prepare your phone for trade in. We ask that you factory reset your phone and that you turn off and remove your iCloud/Google account from your phone. Failure to do so will cause delays in your phone being inspected and paid.
When you are preparing to pack your phone to send to please make sure that you use a small box slightly bigger than your phone and wrap it in bubble wrap so that it cannot move around inside the box. Then we suggest putting this box into a padded envelope to make sure no damage is caused to the phone while being shipped. If you have ordered from us you can reuse the box that your new phone came in!