Phone Conditions & Grading

Grading for our phones are: 

  • Excellent Condition: The device is in a great condition with practically no scratches anywhere on the casing/body or screen.  Battery health of the phone is 80% or higher.

 

  • Good Condition: You will see some signs of use such as small scratches on the case of the phone and you might also see some micro scratches on the screen. But if you put a case and screen protector over them you generally won't notice them. Battery health of the phone is 80% or higher.

 

  • Fair Condition: Like the Good Condition you will see significantly more scratches on the casing of the phone as well as some potentially deep scratches on the screen. Again, putting a case on the phone will hide the scratches on the casing but you might still notice deeper scratches on the screen even with a screen protector.  Battery health of the phone is 80% or higher.

OUR TRADE-IN GRADING SYSTEM

Every phone is independently tested and graded before payouts.

A

EXCELLENT

The phone looks and feels almost brand new. Battery health is 85%+

B

VERY GOOD

Minor signs of use may be visible on close inspection. Screen is perfect

C

AVERAGE

Visible cosmetic marks, with excellent working condition. Screen may have some minor scratches.

D

FAULTY/BROKEN

The device must power on and be suitable for repair. Eligible faults include cracked screens, cracked backs or speaker faults. Water/liquid-damaged, bent, crushed, destroyed or incomplete devices and waste items sent for disposal or recycling are not accepted.

FAQ

This online trade-in service is available only to private individuals selling devices they personally own outside any business or professional activity. By accepting these terms, you confirm that you own the device personally and are entitled to sell it. Company-owned devices and business trade-ins are not accepted through this online service. Please contact info@buyaphone.ie for business trade-in enquiries before registering or sending devices.

Devices must power on and be suitable for continued use or repair. Eligible repairable faults can include cracked screens or speaker faults. We do not accept devices that do not power on, have water or liquid damage, are bent, crushed, destroyed or missing components, or are waste items sent for disposal or recycling. Do not send devices with swollen, leaking, overheating or damaged batteries. Read our trade-in terms before registering or sending your device.

We are based in Ireland.

Please include your name, email address, order or trade-in reference, and a brief description of how we can help. This helps our team resolve your enquiry faster.

We are proudly based in Ireland with our warehouse in Dublin

Email us at info@buyaphone.ie and our team will be happy to help with orders, trade-ins, product questions, and support. You can also contact us through the Live Chat bubble.

After your package arrives, our team inspects your device and confirms the final offer. Payment follows inspection and acceptance of the final offer. Once payment is completed, please allow up to 24 hours for it to appear in your account. Read our trade-in terms for the full arrangements.

Register your trade-in through our dedicated selling service. Your An Post label will appear on your trade-in page when ready, and we will also email your label and preparation instructions. Use the label supplied for your order, hand your parcel over at an An Post Post Office counter and keep your proof of posting.

Read the preparation instructions emailed after you register your trade-in. Back up your data, remove your SIM and memory card, remove Apple, Google and management account locks, and factory reset your device before packing it securely. Do not send a device with a swollen, leaking, overheating or damaged battery.

When you are preparing to pack your phone to send to please make sure that you use a small box slightly bigger than your phone and wrap it in bubble wrap so that it cannot move around inside the box. Then we suggest putting this box into a padded envelope to make sure no damage is caused to the phone while being shipped. If you have ordered from us you can reuse the box that your new phone came in!

To remove your iCloud account from your iPhone or iPad please follow this link: For your Google account you can follow this link: If you are having any issues with links and information above please contact us in the Live Chat bubble or email us at info@buyaphone.ie